Microsoft has officially ended the support of Internet Explorer Version 10 as of February 11, 2020. Though it will continue supporting Internet Explorer Version 11 for a while, Microsoft is encouraging its users to transition to Edge as soon as possible. While the actual FAMCare and ClinicalPURSUIT products continue to run well in Internet Explorer, some third party add-ons are starting to drop support, and this includes our Help Desk link. If you use Internet Explorer for FAMCare, you will not be able to connect directly to the help desk unless you logout and login with a different browser.
We suggest your organization transition to either Edge, Chrome or Firefox in order to avoid issues in the future and enable the Help Desk feature without any inconvenience.