In a previous post - we mentioned that there are three keys to any successful software implementation.  I list training as the first of the three, as it is most important. However, when I say training... I actually mean two things: 1. System training 2. Positioning training or psychological training

Software System Training
 

System training is pretty self-explanatory. I'm sure you'll agree that having the proper manuals that walk the employees through the important parts of the system is necessary. But what else? A more sophisticated method of training that can take the place of manuals and help documents is video tutorials or elearning management training.

Today, you can actually create interactive tutorial videos (pretty easily and cost-effectively), that literally take the user "by-the-hand" and walk them through a series of steps that they need to understand before the use the system. This type of training can be very effective in "showing" a user how to effectively leverage the system to their advantage... the right way vs. the wrong way to do things and how to be organized and efficient.

The problem with training is the most companies do not do it correctly (through the proper blending of repetition, frequency and reinforcement), which leads to poor use of the systems.

Positioning Training
  

The second type of training... as important as 'system training' (if not more important) is "positioning training".  By "positioning training", I mean putting together a structured training plan that helps to ensure end user buy-in, and mindshare - right from the start.  They see the benefits and they understand how the system will help the company and their jobs - their motivation levels are high.

Incorporating PowerPoint slides or a video presentation that speaks specifically about the "whys" the system will make their lives easier is where you start. When information is carefully put at their fingertips, information that they would never have had readily available without your new technology is a huge benefit. Make sure you have some information to share about just that.

An organized and orchestrated workflow process is another benefit that you want to purposely "push" to the front of their training. The key to all of this is proper positioning or "framing, if you will. When you position the benefits (not the features) properly and create some training around the "psychology" of why and how the new system will literally change their lives and the companies overall effectiveness and competitive edge - you go a long way to gain the proper mindshare and buy-in. Also, you may want to consider putting together small surveys or "poll" your employee audience with specific questions that will enable you to determine present skill levels. The survey method will actually help you in putting together your training presentations.

Having an elearning management solution working for you can be a very cost-effective method to generating fantastic employee buy-in.